KLAVIYONEWALL

FAQ'S

Please contact our support team at support@ba3icss.com for any further inquiries.

Shipping & Delivery

Returns, Exchanges & Refunds

Products & Sizing

How Much Is Delivery & When Will My Order Arrive?

We offer a range of tracked delivery options to suit your needs. Choose from Royal Mail Standard Tracked (2 business days), Express Tracked (24 hours), or guaranteed next-day delivery by 1PM. Saturday delivery is included with eligible services. We offer free standard UK shipping. All available delivery options and prices are displayed at checkout.

Can I Track My Order?

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking details and a link to follow your parcel. You can also track your order directly through our Track Your Order page using your order details. Please allow a little time after dispatch for tracking updates to appear with the courier.

What Happens If My Parcel Is Lost Or Delayed?

We understand how important it is to receive your order on time. All BASICSS orders are shipped using tracked delivery services for added peace of mind. If your parcel is delayed or appears lost, simply contact our customer support team. We'll investigate directly with the courier and work to resolve the issue as quickly as possible.

If I'm Not In Where Will My Parcel Be Left?

If you're not home when your parcel arrives, our delivery partners may leave it in a designated safe place or with a neighbour where appropriate. If delivery isn't possible, Royal Mail will usually attempt redelivery or provide collection options. You can also manage your delivery preferences and track your parcel directly through the courier's website using your tracking number.

Can I Return An Item If It Doesn't Fit?

Of course! We understand that finding the perfect fit can sometimes be difficult. BASICSS offers a 14-day returns policy for eligible items. Products should be returned unworn, in their original condition, with all tags attached. Simply contact our customer support team to begin your return. Return postage is the customer's responsibility unless the item is faulty or incorrect.

How Do I Exchange An Item For A Different Size?

If you've ordered the wrong size, we're happy to help you exchange it. Contact our support team with your order number and the size you require. Exchanges are subject to stock availability, and items must be unworn with their original tags attached. Customers are responsible for standard exchange postage costs. To exchange for a different product, you'll need to return your original item and place a new order.

Can I Return Sale Or Discounted Items?

Yes, eligible online purchases can be returned within the applicable cancellation period, including items purchased during a sale or using a discount code. All returned clothing should be in its original condition, with tags attached. Additional voluntary exchanges or returns outside the cancellation period may be subject to promotional terms. Your statutory consumer rights are always protected.

Can I Return Part Of A Bundle Or An Order With A Free Gift?

Yes, individual items from promotional orders can be returned, subject to the applicable returns policy. However, returning an item may affect your eligibility for certain offers. For example, if your remaining qualifying order value falls below the £100 free-gift threshold, you may need to return the complimentary item or have the promotional benefit adjusted in accordance with the offer terms and applicable law. If your remaining qualifying spend stays at £100 or more, you can keep your free gift. All promotional returns are reviewed individually to ensure the correct refund is issued.

How Do I Find My Correct Size?

Finding your perfect fit is easy. Every BASICSS product page includes a detailed size guide to help you choose the right size. We recommend checking the measurements before ordering, as sizing can vary between different styles and collections. If you're still unsure, our customer support team is always happy to help.

Are Your Products True to Size?

Most BASICSS products are designed with our signature relaxed, oversized or boxy silhouettes, offering a comfortable and effortless fit. We recommend selecting your usual size to achieve the intended look, but fit can vary depending on the product. Always refer to the individual product's size guide for the most accurate measurements.

What If I'm Between Two Sizes?

If you're between sizes, we recommend considering your preferred fit. For a more relaxed, oversized appearance, choosing the larger size may be best. If you prefer a closer fit, consider the smaller size. We recommend comparing the product measurements with clothing you already own to help make your decision.

What Happens If I Order the Wrong Size?

Don't worry! If your order doesn't fit as expected, we're happy to help arrange a size exchange, subject to stock availability. Simply contact our customer support team with your order number and the size you require. Items must meet our returns conditions, and our 14-day returns policy applies to eligible orders. For full information, please see our Returns & Exchanges Policy.

FAQ'S

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