Contact Us Info – BASICSS

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Refund Policy

Information on refund policies, timeframes and more.

Shipping Policy

Information on our shipping timeframes & policies

Contact Informaton

Information to get in touch with us regarding orders, questions and more.

Contact Information

Get in touch with us anytime

Order & Help

Headquarters Address: Concord House, Unit 1067-1068, Bridgend, CF31 2AG

Support Email: Help@Ba3icss.com

Support Contact Number: +447943816157

General Inquiries Email: Hello@Ba3icss.com

Marketing & Promotions

Marketing Email: Marketing@Ba3icss.com

Promotions Email: Promotions@Ba3icss.com

Collaborations Email: Collab@Ba3icss.com

Wholesale & Store Inquiries

Wholesale Email: Wholesale@Ba3icss.com

Store Inquiries: StoreInq@Ba3icss.com

We are actively looking for oppuruinties to stock products in stores, please reach out if this of interest.

Affiliate Inquiries

Affiliate Inquiries: AffiliateWithUs@Ba3icss.com

We love to affiliate with creators and are open to offers and discussions, please reach out if this is of interest.

FAQ'S

DO YOU OFFER FREE SHIPPING ?

DO YOU OFFER FREE SHIPPING ?

WE OFFER FREE STANDARD SHIPPING ON ALL UK ORDERS AND FREE NEXT DAY UK SHIPPING ON ORDERS OVER £100. INTERNATIONAL ORDERS RECEIVE FREE SHIPPING OVER £100. IF YOU HAVE ANY OTHER QUESTIONS PLEASE CONTACT US AT INFO@BA3ICSS.COM

CAN I RETURN MY ORDER ?

WHAT SHIPPING CARRIER DO YOU USE ?

CAN I BUY NOW AND PAY LATER

CAN I EXCHANGE MY ORDER ?

CAN I RETURN MY ORDER ?

WE OFFER A 14-DAY RETURN POLICY ON ALL ITEMS. PRODUCTS MUST BE IN ORIGINAL CONDITION WITH TAGS ATTACHED. PLEASE NOTE SALE ITEMS CANNOT BE RETURNED. IF YOU WANT TO MAKE A RETURN PLEASE CONTACT SUPPORT@BA3ICSS.COM AND WE AIM TO RESPOND WITHIN 48 HOURS. IF WE DO NOT RESPOND WITHIN 48 HOURS PLEASE CONTACT US VIA INSTAGRAM @BASICSS.CLO AND WE WILL GET BACK TO YOU AS SOON AS POSSIBLE . PLEASE NOTE THAT WE ARE NOT RESPONSIBLE FOR ANY CHARGES FOR THE RETURN OF THE ITEM AND IT MUST BE SENT WITH A TRACKED SERVICE.

WHAT SHIPPING CARRIER DO YOU USE ?

UK SHIPPING

STANDARD TRACKED (ROYAL MAIL 48 HOUR - 2 BUSINESS DAYS INCLUDING SATURDAY)
EXPRESS TRACKED (ROYAL MAIL 24 HOUR - 24 HOUR DELIVERY INCLUDING SATURDAY )
ROYAL MAIL PRIORITY BY 1PM (DELIVERY NEXT DAY BY 1PM GUARANTEED)
PICKUP POINT (EVRI SHOP TO SHOP 2 BUSINESS DAYS)

CAN I BUY NOW AND PAY LATER

WE OFFER A VARIETY OF PAYMENT METHODS AT CHECKOUT, WE ALSO OFFER SHOP PAY INSTALMENTS, THESE ALLOW YOU TO BUY THE PRODUCTS NOW WITH THE OPTION OF NO PAYMENT UNTIL 30 DAYS LATER. YOU CAN ALSO SPREAD THE COST OF THE ITEM BETWEEN 2,4 AND 8 WEEKS ALLOWING YOU TO LOWER THE COST OF EACH PAYMENT. NOTE THAT YOU WILL RECEIVE YOUR ORDER WITHIN THE STANDARD DELIVERY TIMEFRAME AND WE DO NOT WAIT UNTIL THE FULL PAYMENT IS MADE.

CAN I EXCHANGE MY ORDER ?

EXCHANGES CAN BE MADE ON ORDERS BY CONTACTING US AT HELP@BA3ICSS.COM. EXCHANGES CAN BE MADE ON PRODUCTS OF THE SAME PRICE WITHIN 14 DAYS. ITEMS MUST BE UNWORN AND HAVE ALL ORIGINAL PACKAGING AND TAGS. WE ARE NOT RESPONSIBLE FOR ANY DELIVERY AND RETURN COST OF EXCHANGED ITEMS AND THESE MUST BE MADE BY THE CUSTOMER. RETURN DELIVERIES MUST BE MADE WITH A TRACKED SERVICE.

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