Shipping Policy
Information on shipping & delivery
Shipping
How long will my item take to ship?
What is the shipment timeline overview?
Alternative delivery options
How do I track my order?
Once your order is placed there will be an automatic review to confirm the shipment address. We then aim to process your order to packing and shipping the same day for all orders placed before 8pm. Orders after 8pm will be shipped the following day before 10am. If there are any issues with your shipment address then we will get in contact with you as soon as possible to recfitfy any issues and get your order shipped. We look forward to you receiving your item
UK Mainland Delivery (Royal Mail)
- Standard Shipping (2-3 working days) (Free)
- Express Shipping (Next Working day) (£3.99)
- Next Day By 1PM (Weekend Delivery Next Day) (£9.99)
International EU Delivery (DHL + Royal Mail)
- International Standard (7-10 working days) (£9.99)
- International Express (4-6 working days) (£14.99)
- International Priority (1-3 working days) (£19.99)
International Delivery (Outside EU) (DHL + FEDEX)
International Standard (7-10 working days) (£12.99)
International Express (4-6 working days) (£17.99)
International Priority (1-3 working days) (£22.99)
*All orders are shipped with tracked services which allow for live time active updates on the location of your parcel*
UK Mainland Delivery (Royal Mail)
Standard Shipping (2-3 working days) (Free)
Express Shipping (Next Working day) (£3.99)
Next Day By 1PM (Weekend Delivery Next Day) (£9.99)
International EU Delivery (DHL + Royal Mail)
International Standard (7-10 working days) (£9.99)
International Express (4-6 working days) (£14.99)
International Priority (1-3 working days) (£19.99)
International Delivery (Outside EU) (DHL + FEDEX)
International Standard (7-10 working days) (£12.99)
International Express (4-6 working days) (£17.99)
International Priority (1-3 working days) (£22.99)
*All orders are shipped with tracked services which allow for live time active updates on the location of your parcel*
If you are unable to receive your delivery you can change your preferences via the responsible delivery company's website which will allow you to either select a safeplace or change your delivery address/date. If there are no options available to change the delivery preferences we will not be able to change this for you as the parcel is with the delivery company.
We recommend if you are unsure of whether you will be able to receive the item on the delivery date we have options for delivery to parcelshops which hold your parcel for 7 days and allow collection at any opening time for that specific store. Please check the selected parcelshops opening times prior to pickup. If parcelshop pickup is selected you may be required to take identification for the order pickup and you will be sent a barcode for collection so the parcelshop know which item is yours.
Use the tracking link in your dispatch email. Tracking may take time to update after the carrier first receives the parcel.
If delivery is overdue, tracking has stopped updating, or an order is marked delivered but cannot be found, please get in contact with the dedicated delivery company responsible for your parcel. We are unable to assist further until they have been contacted.
Once you have followed the above step email Info@ba3icss.com with your order number and an explination of the issues you are facing with your delivery and we will do everything to help.
Check the delivery photograph, household members and any collection point or location you authorised. We will investigate with the carrier and arrange an appropriate resolution. A “delivered” scan does not by itself settle a report of non-delivery.
Shipping FAQ's
Can I change my delivery address after I order?
Are there any customs/duty charges for my order?
Does paying with instalments delay my delivery?
What happens if my delivery shows as failed?
My parcel shows 'delivered' but I cannot find the parcel?
Once your order is confirmed please get in touch with us as soon as possible if you notice any issues with your delivery address, we strongly suggest you select the correct shipping address prior to ordering and double check to make sure it's correct. We get it mistakes happen to everyone, check with us as soon as possible and if the item has not been proessed and dispatched we may be able to change this for you, please note this will depend on the order status.
There will be no customs/duty charge for any orders within the UK but there may be customs/duty charge for orders within europe and international orders. We attempt to cover all costs before shipment but unfortunately there may be additional charges once customs receive the parcel. The good news, 99% of parcels do not get stopped at customs and make it clear through to customers without a charge.
*We are not responsible for any additional customs/duty charges for international deliveries*
Instalments can be a great way for you to split the cost of items allowing flexible payment plans. When ordering with instalments there are no holds or delays, your order will be processed in the standard timeframe dependent on your delivery method. Please note that instalments are managed by 3rd party partners and finance allowances will be dependent on your credit.
Please do not worry, if you have missed your delivery there will be a reattempt made later in the day or the next working day. You will receive a delivery card explaining the next steps from Royal Mail or DHL with how to receive your parcel. If there is no card left please track your items via the email tracking sent for your order for instructions. Typically there are 3 delivery attempts made before the parcel gets returned to us, if this happens please do not worry we will re-ship the item within 24 hours of receiving it to avoid any further delays.
Please note that any missed deliveries causing delays are not the responsibility of Basicss and we advise that if you are unsure of whether you can receive the delivery to select parcelshop drop off for flexible collection of your parcel.
If your parcel is lost or stolen in transit before you receive it, you have the following deadlines to submit a claim with us:
Royal Mail delivery - 7 Days
All International orders - 14 Days
If this time has passed without a claim we are happy to apply store credit to your account but we are unable to provide a refund. Please check the proof of delivery image, household members and neighbours/safe places before getting in contact to avoid any delays.