Returns Policy
Information on returns and eligibility
Returns
What Items Can Be Returned?
Can I change or cancel my order after it has been placed?
Once my is returned how long will it take for my refund?
Can I Exchange My Items?
Any unwanted product must be returned within 30 days from when your Basicss order was delivered. Please see below for any exceptions to this rule:
The following items cannot be returned: Underwear, Socks and bottles due to hygine reasons.
In the US and Canada, items with a final discount of 60% or more are 'Final Sale' and are not eligible for returns, exchanges, refunds, or store credit. These items will be marked 'Final Sale' on the product page and will be clearly visible at checkout.
Items can be returned even if the swing tag has been removed, as long as the item is unworn and unwashed.
If the small white care label has been cut out, the return cannot be accepted.
Please note that our policies do not affect your statutory rights.
To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to give you a refund.
Please note that if 14 days have passed since your order was placed any 'sale' items are non refundable, we offer exchanges on 'sale' items after 14 days. If there are any issues with your order please get in touch with us as soon as possible to avoid any restrictions. Please note this does not effect UK statutory rights.
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but once the order has been processed, we may not be able to make changes.
We advise you follow our exchange or return processes which can be found below if we have already processed your order, we apologise for any inconvenience caused and we aim to accommodate your request within 48 hours of receiving your item.
This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.
To find out how long your refund may take please check Here
Keep any proof of return postage receipts as we may need to view these as part of your return query.
We only offer refunds onto the original payment method used to make the order.
For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.
Refunds can take up to 11 days for your refund to appear in your account once processed, this timeframe will depend on your bank and we recommend for you to check here for the average time for a refund in your country
Exchanges are currently available on the following areas:
Australia & New Zealand, Canada, Denmark, Europe, France, Finland, Germany & Austria, Netherlands, Sweden, United States, United Kingdom.
If you opt for an exchange, we're unable to ship out your chosen item until the item you're returning is scanned in at our warehouse. This means we're unable to pre-reserve any item(s) that are chosen for exchange. Please note that the return of the item will need to be covered by the customer
If for any reason we're unable to process an exchange, you'll receive an email confirming a refund to your original form of payment. A refund can take up to 7 working days to be processed and returned to your account.
Return Instructions
Which address do I send my return/exchange to?
What is the process once my return is delivered?
Returns/exchanges can be made within 14 days of purchase.
Your Items will need to be returned to the following address:
Concord House
Main Ave
Bridgend
CF31 2AG
Main Ave
Bridgend
CF31 2AG
Please note that our offices will not accept returns past 5pm, if an attempt for delivery is made after this time it will be tried the next working day. Once the return is accepted w
Once your return is accepted we work as fast as possible to complete our processes to initiate a refund/exchange. Allow 7-15 working days from recieving your item to the refund arriving back to your bank.